Join Our Team

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

The Role

The Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.

What You’ll Do 

• Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room
• Ensure cash handling and register procedures are maintained and executed
• Ensure integrity of payroll procedures and store scheduling
• Delegate appropriately to ensure efficiency of store operations and to develop team members
• Coach and develop retail associates to meet store goals
• Lead the recruitment, onboarding, training and development of all staff
• Provide regular feedback, coaching and counseling on performance
• Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required
• Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes
• Build a candidate pipeline via networking and interviewing
• Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
• Ability to build customer loyalty; grow and manage clientele
• Maintain product knowledge and ensure delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
• Consistently act within core values of rag & bone
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Rules we live by | Rules you live by

• The Customer Rules – Minimum of 5 years of prior work experience in specialty retail with 3+ years in a management role
• Be a Good Human – Be original, be authentic
• Have No Fear – Innovate, solve problems 
• Own Every Decision – Work together, get results
• Quality Matters – Be disciplined, be competitive 
• Make Shit Happen

Benefits 

• Clothing Allowance
• Generous Employee Discount
• Commission Eligible
• Paid Time Off
• Medical, dental, vision and ancillary benefits
• Membership to Calm and access to other wellness benefits
• 401k
• Paid Parental Leave

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ladies of Lineage is a full-service bridal boutique located at Phillips Place in SouthPark in Charlotte, NC. It is our mission to redefine the bridal gown shopping experience. We pride ourselves on superior customer service, a relaxing atmosphere and helping our brides not only find the gown of her dreams but complete her wedding day look.

Overview

Are you passionate about high-end fashion and interested in helping brides find and style their perfect wedding gown? Ladies of Lineage bridal boutique is seeking a Bridal Stylist to join our growing team. The ideal candidate should possess a strong sense of personal style and a track record of success in a retail setting or sales position. As a stylist, you’ll guide brides through our curated collection with expertise, select gowns based on each bride’s unique vision and style, while building relationships with the bride and her guests alike.

If the following workplace values appeal to you:

• Professional but not rigid
• High-End but not stuffy
• Welcoming but not overly familiar
• Purposeful but not self righteous
• Meticulous but not nit-picky

 We’d love to learn more about you. 

Requirements include, but are not limited to:

• As a stylist, you will: Work in one-on-one settings with our brides to provide the best possible shopping experience while completing their head-to-toe look.
• As a listener, you will: Pull gowns based on bride’s individual wedding day vision and personal style, while offering expert recommendations that may take bride’s outside their comfort zone, but result in confidence boosters or yes moments
• As a coterie, you will: Nurture each bride’s guests on the couch by including them in thoughtful conversation, while always remaining your bride’s advocate and champion
• As a sales representative, you will: Follow-up and guide the bride through our sales processes every step of the way, assuring an unparalleled bridal experience
• As a go-getter, you will: Maintain personal client list, follow-ups and thank you notes.
• As a competitive individual, you will: Close sales on a consistent basis.
• As a team player, you will: Assist with gown pick-ups or accessory styling appointments for bride’s who have already purchased their gown and need finishing touches.
• As a jack-of-all-trades, you will: Perform various tasks (steaming, light cleaning, tagging dresses, team projects, etc.)
• As a retail employee: Saturday availability is required (part-time stylists will not be required every Saturday of the month, but must be free a minimum of 2 Saturdays)
• As for physical requirements: Must be able to stand, squat, bend and move at least 80% of the time. Required to lift up to 20 pounds.

Job type:
Part-Time and Full-Time Opportunities – Saturday availability is required

Pay:
Part-Time – Hourly base with incentivizing commission structure
Full-Time – Salary base with incentivizing commission structure

Want to grab our attention? We’d love to see your personal bridal style. Along with your resume and CV, send us a mood board featuring some bridal style elements that display your style. Interested applicants, please email katelyn@ladiesoflineage.com. 

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won’t take “no” for an answer. We value team players, people who are more concerned with what’s right, rather than who’s right.
The Associate Gallery Leader will be responsible for leadership across all facets of the business. This leader is expected to deliver first-class service, creating a luxury experience for our Associates by removing obstacles, providing support, and ensuring that teams feel empowered to “do the right thing”.  They will have a passion for luxury design and lead a cross-functional team focused on strategy and execution.
YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Display a passion for luxury design and educate teams on our product assortment and the RH point of view
• Boldly coach, lead and develop teams to promote a positive and dynamic environment
• Continuously drive results through team engagement, empowerment and accountability
• Attract the right talent at all levels for our ever-changing business
• Embrace change and deliver top results with a positive attitude no matter what the obstacle
• Recognize and respond appropriately to complex priorities and address all human resources concerns quickly, in partnership with the People Team

OUR REQUIREMENTS

• 7+ years of leadership experience in high-end furniture, design showrooms, or luxury retail
• Superior organization and leadership skills
• Exceptional analytical, problem-solving and decision-making skills
• Proven ability to motivate, influence and inspire yourself and others
• Commitment to Quality with exceptional attention to detail
• Strategic and mental agility
• Results-driven
• Gains insights from mistakes, seeks constructive feedback from colleagues and supervisors to improve results
• Possess the passion and ability to master and execute the RH design aesthetic
• Proficiency with Mac Operating System, Microsoft Office and Google Applications

OUR PHYSICAL REQUIREMENTS

• Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around Gallery floor, stock room and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing

Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our cultural ethos. Partner with General Manager/Assistant Manager to learn the role of a leader, in order to positively influence sales team and drive sales.

• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
• Exhibit pride through positive demeanor, body language and personal presentation.
• Action and commit to all training tools provided (5C’s of customer excellence, product knowledge, etc).
• Supports and promotes new business initiatives to create a positive reception from sales team.
• Demonstrates professional etiquette through integrity, honesty and respect for others.
• Build on personal professional sales experience to become a more knowledgeable and effective store leader.
• Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management.
• Consistently builds and develops a proactive clientele business through social engagement and relationship skills.
• Consistently deliver value added services to enhance customer experience.
• Maintain merchandise in accordance with the Company’s visual presentation standards.
• Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers.
• Demonstrate a true passion and respect for the product.
• Utilize product knowledge and selling tools to strengthen expertise.
• Meet and exceed personal sales and SPH goals.
• Opening/closing procedures of store, complete returns and exchanges in the absence of a manager.
• Partner with managers in checking task tracker and retail web for updates weekly.
• Utilize the CEM role. Manage, mentor, and coach sales team to take a proactive approach to expand their clientele and maximize sales.
• Support the management team with the maintenance of daily tasks. Communicate tasks and follow up to management and associates.

• College Degree or equivalent experience
• Minimum of 2-3 years of Retail Management Experience, with time spent managing high volume luxury businesses
• Strong business acumen
• Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong communication and interpersonal skills

Interested applicants, please email brittani.chirichella@ralphlauren.com.