Join Our Team
Looking for an exciting career opportunity? Consider joining our Phillips Place community!
Our retailers and restaurants are now hiring.
This list will be updated regularly to show current, open positions around the center.
Please contact individual retailers directly to apply.
Careers
RH Charlotte - Gallery Facilities Leader
JOB DESCRIPTION
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won’t take “no” for an answer. We value team players, people who are more concerned with what’s right, rather than who’s right.
RH is seeking a Gallery Facilities Leader to join our team in providing world-class service to guests while taking great care of our equipment and facilities.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Lead, plan, and coordinate the activities of the facility maintenance and housekeeping department to ensure optimum service level maintenance
- Oversee building and grounds maintenance, including: landscaping, lawn maintenance, employee and truck parking lot maintenance, HVAC, electrical, plumbing, interior and exterior lighting, dock doors, dock plates, trailer restraints and switch lights, roofing and fire protection systems
- Maintain a safe work environment by observing & enforcing OSHA, Food Safety, & HAZMAT requirements
- Play an active role in interviewing, hiring, and training highly-skilled and general maintenance associates
- Assist Leadership team in forecasting capital expenditures and and negotiating contracts
- Monitor budgeting to ensure maximum value is obtained when purchasing supplies and repair parts
- Arrange for contractor services when needed for specialized repairs
OUR REQUIREMENTS
- 5+ years experience in maintenance leadership in environment with high standards of operational excellence
- Hands-on experience with repair of material handling equipment
- Ability to build teams, gain commitment from others and effectively manage the decision-making process
- Strong problem-solving skills, with an emphasis on process improvement
- Analytical mindset with Excel proficiency
- Familiarity with RF systems
- Willingness to work a flexible schedule, including weekends and holidays
ABOUT US
RH Charlotte - Associate Gallery Leader
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won’t take “no” for an answer. We value team players, people who are more concerned with what’s right, rather than who’s right.
The Associate Gallery Leader will be responsible for leadership across all facets of the business. This leader is expected to deliver first-class service, creating a luxury experience for our Associates by removing obstacles, providing support, and ensuring that teams feel empowered to “do the right thing”. They will have a passion for luxury design and lead a cross-functional team focused on strategy and execution.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Display a passion for luxury design and educate teams on our product assortment and the RH point of view
- Boldly coach, lead and develop teams to promote a positive and dynamic environment
- Continuously drive results through team engagement, empowerment and accountability
- Attract the right talent at all levels for our ever-changing business
- Embrace change and deliver top results with a positive attitude no matter what the obstacle
- Recognize and respond appropriately to complex priorities and address all human resources concerns quickly, in partnership with the People Team
OUR REQUIREMENTS
- 7+ years of leadership experience in high-end furniture, design showrooms, or luxury retail
- Superior organization and leadership skills
- Exceptional analytical, problem-solving and decision-making skills
- Proven ability to motivate, influence and inspire yourself and others
- Commitment to Quality with exceptional attention to detail
- Strategic and mental agility
- Results-driven
- Gains insights from mistakes, seeks constructive feedback from colleagues and supervisors to improve results
- Possess the passion and ability to master and execute the RH design aesthetic
- Proficiency with Mac Operating System, Microsoft Office and Google Applications
OUR PHYSICAL REQUIREMENTS
- Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
- Ability to maneuver effectively around Gallery floor, stock room and office
- Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
Ralph Lauren - Full Time Sales Supervisor
Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our cultural ethos. Partner with General Manager/Assistant Manager to learn the role of a leader, in order to positively influence sales team and drive sales.
- Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
- Exhibit pride through positive demeanor, body language and personal presentation.
- Action and commit to all training tools provided (5C’s of customer excellence, product knowledge, etc).
- Supports and promotes new business initiatives to create a positive reception from sales team.
- Demonstrates professional etiquette through integrity, honesty and respect for others.
- Build on personal professional sales experience to become a more knowledgeable and effective store leader.
- Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management.
- Consistently builds and develops a proactive clientele business through social engagement and relationship skills.
- Consistently deliver value added services to enhance customer experience.
- Maintain merchandise in accordance with the Company’s visual presentation standards.
- Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers.
- Demonstrate a true passion and respect for the product.
- Utilize product knowledge and selling tools to strengthen expertise.
- Meet and exceed personal sales and SPH goals.
- Opening/closing procedures of store, complete returns and exchanges in the absence of a manager.
- Partner with managers in checking task tracker and retail web for updates weekly.
- Utilize the CEM role. Manage, mentor, and coach sales team to take a proactive approach to expand their clientele and maximize sales.
- Support the management team with the maintenance of daily tasks. Communicate tasks and follow up to management and associates.
- College Degree or equivalent experience
- Minimum of 2-3 years of Retail Management Experience, with time spent managing high volume luxury businesses
- Strong business acumen
- Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy
- Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
- Strong communication and interpersonal skills
Interested applicants, please email brittani.chirichella@ralphlauren.com.
RH Rooftop Restaurant - Sous Chef
- Live Our Vision, Values and Beliefs every day
- Assume the role and responsibilities of the Executive Chef when not present
- Constantly monitor hospitality areas to ensure they are kept clean, safe and code compliant
- Support strategic research and development initiatives
- Recruit the right talent for our ever-changing business and conduct pre-employment interviews
- Lead, train, and conduct in-the-moment coaching to professionally develop Kitchen associates
- Contribute to daily confidential Leader Notes log with record of associate, training, service, and food issues dealt with during shift
- Embrace an ever-changing business, and deliver top results no matter the obstacle
- 2+ years of relevant experience in Hospitality industry
- Maintain proper food certifications specific to State Laws
- Advanced knife skills
- Ability to work independently and with all levels of leadership in a fast paced environment
- Strong organizational skills and attention to detail
- Team player with enthusiastic outlook and creative mind
- Strong decision-making abilities
- Must be able to lift up to 50 pounds
- Must be able to work standing and walking for extended periods of time